Website AES Global
We’re working with an established investment management firm, and they’re looking for a Business Support Analyst to join their global trade-support team, supporting the order management system, trading platforms and other front-office applications.
You’ll be a first point of contact for the business — triaging, prioritising and resolving incidents and requests across the trade lifecycle (implementation, execution and settlement), working with middle- and front-office users.
What you’ll do
• Provide a first point of contact to the business for efficient restoration of incidents and service requests
• Assess, prioritise, triage, escalate and resolve incidents relating to front-office support
• Communicate clearly with users, escalating to senior management and stakeholders where needed
• Maintain a positive support experience through deep problem understanding and timely resolution
• Assist management with reporting and audit across the team
• Be flexible to occasionally support colleagues or clients outside standard business hours
What you’ll bring
• Charles River IMS (CRIMS) experience, or another order management system
• At least 3 years’ exposure to the trade lifecycle / supporting front-office users (trading, operations, portfolio management)
• Good analytical and problem-solving skills
• A genuine interest in technology and finance, and strong customer service
Advantageous
• SQL
Working model
Office-based in Cape Town.
Apply via AES Global.
To apply for this job email your details to steven@aesglobal.io
