Website AES Global
We’re working with an established agricultural technology (AgTech) business, and they’re looking for a Customer Success Specialist to build strong client relationships and make sure clients get real value from the platform.
The role focuses on client success and relationship management, with additional involvement in product demonstrations and gathering product feedback.
What you’ll do
• Build strong client relationships and act as their primary point of contact
• Support onboarding and training of new users, and maintain regular communication
• Conduct regular client visits and engagement sessions to understand operational needs
• Deliver product demonstrations to prospective and existing clients, and introduce new features
• Gather client feedback and translate it into insights for the development team
What you’ll bring
• A qualification in Agriculture, Industrial Engineering or a related field
• 3+ years’ experience in customer success, onboarding, training or account management
• Strong communication and relationship-building skills, and comfort presenting products
• Fluency in both Afrikaans and English (a must)
• A valid driver’s licence and a willingness to travel to clients
Advantageous
• Experience in agriculture or agtech
• Agile-environment experience, and hardware / IT-support knowledge
Working model
Remote, within South Africa (Western Cape or Limpopo), with travel to clients.
Apply via AES Global.
To apply for this job email your details to steven@aesglobal.io
