Learning Designer (Instructional Design, Blended Learning, LMS)

Design the learning for the teams that carry a business day to day — client service, call centre and back-office people whose processes shift under them and whose training has to keep up. This is a Learning Designer seat built close to the work: practical programmes that land with the people doing the job, not a content factory turning out modules nobody uses.

You report to the Learning & Development Design Lead and work alongside teams, subject matter experts and facilitators. The brief is simple to say and hard to do: find the real performance gap, then design the thing that closes it — and keep it accurate as the business changes underneath you.

One practical thing to weigh before you apply: the office sits outside the Cape Town metro, so for anyone living in town this is a real daily drive. The role settles into a hybrid pattern — three days a week in the office and two from home — once an initial onboarding period, worked full-time from the office, is behind you.

What you’ll do

• Partner with teams across the business to understand their challenges, find the performance gaps and recommend practical learning solutions
• Run learning needs analyses and pin down the knowledge, skills and behaviours people actually need to do their jobs well
• Work with subject matter experts to draw out what they know, spot the process gaps, and turn both into learning that is easy to apply
• Apply instructional design and adult learning principles to design blended programmes for in-person, virtual and self-paced audiences
• Build the full kit — facilitator guides, learner guides, e-learning, formative and summative assessments and performance support tools
• Work with facilitators so the material is easy to deliver and genuinely fit for purpose
• Keep content accurate and current as processes change, improving it alongside the stakeholders who own the work

What you’ll need

• A bachelor’s degree in instructional design, education or a related field
• At least 5 years designing learning for operational environments — client service, call centres or back-office teams
• A strong grounding in instructional design, adult learning principles and blended learning approaches
• Proven work translating business requirements into learning solutions, and extracting organisational knowledge and process detail from stakeholders to build curricula
• A portfolio of high-quality learning content across in-person, virtual and self-paced digital delivery
• Hands-on with learning management systems and digital authoring tools
• Excellent writing, with a talent for making complicated things simple
• Strong stakeholder and project management — several pieces of work at once, priorities that move
• Willing and able to travel from time to time

Nice to have

• Curiosity about new learning approaches, technologies and trends, and the habit of trying simpler ways to help people learn
• Experience designing for high-volume operational teams where content evolves continuously
• Comfort with ambiguity and a fast pace — the answer is rarely handed to you fully formed

What’s on offer

• Design work with real reach: your programmes land with the teams doing the job every day, and you get to see whether they worked
• Close access to the business — teams, subject matter experts and facilitators, not a ticket queue
• Room to shape how learning is done, in a team that wants it simple, useful and energising

Hybrid — three days a week in the office, after an initial full-time in-office onboarding period. Permanent.