Operations Administrator Team Lead

A Johannesburg technology services business is looking for an experienced, versatile Operations Administrator Team Lead to run its internal operations team.

This team is the glue in the account management function — a small but critical group handling a wide spread of work across people, logistics, finance, customer service and events. Each of them is embedded in a client-facing team where they spend most of their energy, while still belonging to a central group where they share, grow and support each other. You would do the same job alongside them, lead them, and be their voice into senior management on how the function is set up and how well it works.

What you’ll lead

• Professional line management of a small team of skilled operations administrators
• Mentorship and career development through structured one-on-ones and honest feedback
• Working alongside them enough to see how people are really getting on
• Holding the team together while they sit inside different client teams
• Owning a handful of central operations projects outside the client teams
• Representing the team to senior management on scope and effectiveness

What you’ll do alongside them

• Scheduling and running the logistics for client meetings, workshops and team events
• Creating, tracking and editing a high volume of staff profiles, with real attention to detail
• Working with commercial and finance to keep billing on time and terms clear
• Learning the commercial processes, which differ from client to client
• Editing and signing off work orders on behalf of account managers
• Monitoring internal systems data and sorting out what looks wrong
• Organising onboarding for people joining new teams, down to first-day invitations
• Tracking budgets and spend on behalf of account managers
• Finding ways to take administrative load off the account managers

What you’ll need

• 8+ years of relevant experience, with a background spanning administration, HR and finance exposure
• A three-year undergraduate or postgraduate degree from a recognised institution
• Strong financial literacy, and commercial administration experience across contracts, invoicing and accounting
• High computer literacy and real comfort across the Microsoft 365 suite
• Comfort dealing directly with senior leadership
• Strong organisational and administrative skills, with the ability to multitask and prioritise
• Detail orientation, with sound analytical and problem-solving instincts
• Responsiveness and a clear sense of urgency — most tasks turn around same-day
• Initiative, ownership, flexibility and an approachable manner

Nice to have

• Experience of a consultancy business model
• Experience working with leadership teams

Johannesburg. Hybrid, with regular time on site. Permanent.