Location:  Stellenbosch
Seniority level: Senior
Experience: 5 years
Remuneration: R30 000.00 to R50 000.00
Remuneration type: Salary
Remuneration frequency: Per Month
Benefits: Hybrid Work Model

The Company:

A business solutions and insurance company focused on cycling is looking for an Operations Lead. Successful applicants can expect a high paced environment where responses to clients are needed quickly and effectively.  They can expect to be placed into a team where they will be an integral member and treated as such. It would be beneficial to have an interest in cycling, however, not essential.

The Role:

  • Provide support for call centre technology across several platforms.
  • Schedule resources for call centres.
  • Make recommendations to management for call centre needs.
  • Take ownership of call centre reporting.
  • Monitor, assess and improve payment and incentive plans.
  • Interpret and analyse data for operations.
  • Lead teams across departments and locations.
  • Provide weekly reports.
  • Liaise with the customer service team.
  • Provide continuous feedback and benchmarking for call centres with the goal of optimisation.


  • 5 years or more role experience.
  • Relevant tertiary qualification.
  • Call centre experience ideal.
  • Sales support experience beneficial.
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