| Location: | Cape Town |
| Seniority level: | Intermediate |
| Experience: | 4 to 5 years |
| Remuneration: | R35 000.00 to R40 000.00 |
| Remuneration type: | Salary |
| Remuneration frequency: | Per Month |
| Benefits: | Hybrid Work Model |
The Company:
A South African based Software as a Service (SaaS) company is looking for a Solutions Specialist. The organisation develops leading Customer Relations Management and Contact Center Management solutions. The organisation has been competing on a global stage, working on cutting edge technology, while maintaining their standards for excellence and quality. The organisation works with some of the premier organisations within the South African market.
The Role:
- Requirements gathering.
- Ensure Statement of Work is clearly defined and agreed to by all qualified stakeholders.
- Practise cross-functional collaboration.
- Communicate with internal resources where necessary.
- Participate throughout the product life cycle.
- Manage customer and stakeholder relationships.
- Spot and mitigate risks to both projects and tests.
- Recommend solutions to complex problems.
- Develop release cycles.
- Project and task management.
- Develop project plans.
Experience:
- Relevant degree or diploma.
- 4 to 5 years role experience.
- CRM experience beneficial.
- 2 years or more Project Management experience.
- Call centre experience beneficial.
