|Experience:||4 to 5 years|
|Remuneration:||R35 000.00 to R40 000.00|
|Remuneration frequency:||Per Month|
|Benefits:||Hybrid Work Model|
A South African based Software as a Service (SaaS) company is looking for a Solutions Specialist. The organisation develops leading Customer Relations Management and Contact Center Management solutions. The organisation has been competing on a global stage, working on cutting edge technology, while maintaining their standards for excellence and quality. The organisation works with some of the premier organisations within the South African market.
- Requirements gathering.
- Ensure Statement of Work is clearly defined and agreed to by all qualified stakeholders.
- Practise cross-functional collaboration.
- Communicate with internal resources where necessary.
- Participate throughout the product life cycle.
- Manage customer and stakeholder relationships.
- Spot and mitigate risks to both projects and tests.
- Recommend solutions to complex problems.
- Develop release cycles.
- Project and task management.
- Develop project plans.
- Relevant degree or diploma.
- 4 to 5 years role experience.
- CRM experience beneficial.
- 2 years or more Project Management experience.
- Call centre experience beneficial.